Refund policy

 

Did something go wrong with your order? Did you order or receive the wrong products by mistake?  Don't worry, we got your back. Be sure to contact us within 72h of receiving your order so we can address these issues promptly.

Be aware that any returned product must be unopened and undamaged for a full refund. Please contact us by email at customerservice@projectskinmd.com or by phone at +1.604.732.0800 for the next steps of the return procedures.

If you are experiencing an unusual skin reaction following the use of the products, we ask that you contact us immediately so we can discuss what might be causing the irritation and offer solutions. 

We are unable to take any opened Colorescience or WithinUs items.

All sale items are FINAL SALE.

When in doubt, we recommend to contact us by email at customerservice@projectskinmd.com or by phone at +1.604.732.0800 to discuss any of these issues further.